Optical Express Reviews

Opticalexpress.co.uk is a provider of ophthalmology services including laser eye surgery, cataract surgery and lens replacement surgery in the United Kingdom and Europe. It operates as the Optical Express Group. In 2013, the company was described as the market leader in refractive surgery. As a chain of retail opticians, it offers a number of healthcare services. The company once operated a private hospital in Manchester. This closed on 4 June 2015. The company's products include spectacles, contact lenses, refractive surgery, and healthcare services. The company has collected 4200 reviews with an average score of 4.68. There are 3996 customers that rate them as excellent. However, some customers have reported issues with after-sales service and follow-up appointments.

Optical Express offers a range of pricing options for their eye care services. The cost of laser eye surgery varies depending on the type of treatment and prescription requirements, with prices starting from £595 per eye for LASEK and from £1,495 per eye for LASIK with iDesign. Lens replacement surgery costs start from £1,995 per eye for monofocal lenses and from £3,195 per eye for multifocal lenses. They also provide finance options, allowing treatments to be paid in monthly installments, such as £49.50 a month for 10 months with a deposit. The cost includes all aftercare appointments and any prescribed medications for the first three months post-surgery. Additional consultations after this period are charged at £100 for an optometrist and £200 for an ophthalmic surgeon.

Optical Express offers a variety of services, and the cost depends on the type of treatment and prescription. For instance, laser eye surgery starts from £595 per eye. There are finance options available to make it an affordable solution for patients. However, the cost of treatment is determined at the consultation appointment. It's also worth noting that some customers have mentioned additional costs. For example, one customer mentioned a £100 charge for an eye test and medical review after a couple of years of lens replacement. Another customer mentioned a £50 charge for a lens check-up that was not communicated when booking the appointment. Please note that these are individual experiences and may not reflect the general pricing policy of Optical Express. It's always recommended to clarify all costs and potential additional charges during the consultation appointment.

Optical Express is celebrated for its laser eye surgery, which is a popular service offering patients freedom from glasses and contact lenses. They are also known for lens surgery, including refractive lens exchange (RLE) and Phakic intraocular lens (PIOL) surgery, which corrects both distance and near vision. Cataract surgery is another key service, providing a quick and life-changing procedure. For those not seeking surgery, Optical Express has a wide range of glasses with thousands of styles, including the latest designer brands and classic frames. Additionally, they offer contact lenses for various prescriptions, including daily and monthly disposables. The company prides itself on using world-class technology and having expert surgeons, ensuring high-quality care for over 30 years.

Optical Express provides various payment methods for their services and products. For purchases, full payment must be made before orders can be processed. In the event of cancellations, a percentage of the order value may be retained depending on the timing of the cancellation. Refunds for faulty glasses or lenses are issued via the original payment method, or if paid in cash, through an electronic bank transfer by HSBC bank. They also offer finance options to spread the cost of treatments like laser eye surgery into affordable monthly installments. The finance options include interest-free periods and longer terms with fixed interest rates, allowing flexibility in managing payments for their services.

Optical Express provides a detailed return policy for various products and services. For glasses, if an order is cancelled within 1 day of placement, 25% of the total order value is retained, and 50% for cancellations within 2-3 days. If glasses have been manufactured, the total cost is payable. For varifocal lenses, customers unable to adapt within 30 days can exchange them for bifocals or separate glasses, but refunds are not applicable. Faulty glasses and lenses that cannot be replaced are eligible for a full refund via the original payment method. For frames and non-prescription sunglasses, exchanges for an alternative product or gift voucher are possible within 14 days of purchase, provided they are unworn and returned in their original condition. The laser eye surgery or lens surgery cancellation policy ensures a 100% refund if Optical Express cancels the treatment and cannot offer another date within 12 months. Refunds are processed within 28 working days of cancellation. The return policy is strictly within the guidelines of the Consumer Rights Act 2015.

Optical Express accepts a wide range of payment methods. These include Affirm, American Express, Apple Pay, Cash, Chase, Clearpay, Contactless, Credit Card, Debit Card, Direct Debit, Google Pay, Klarna, MasterCard, PayPal, Shop Pay, Sezzle, Venmo, Visa, and many others. It's important to note that Optical Express may only accept each payment type online, at some stores/franchises/branches/online, over the phone and/or via mail order, on all or some products and services. To find out more, please contact Optical Express directly.

To book an appointment with Optical Express, there are two main methods. The first method is to book online. This can be done by visiting the Optical Express website and entering your full postcode to find your nearest clinic. The second method is to request a callback. This can also be done on the Optical Express website by providing your full name, contact phone number, and email address. After submitting this information, a representative from Optical Express will contact you to arrange your appointment. Please note that at selected Optical Express clinics, you can upgrade your eye test to an Advanced Eye Test. Ask in the clinic for more details. Remember, it's important to have a comprehensive eye test to identify any existing eye health issues or general health problems.

To book a consultation with Optical Express, visit their website and access the booking section. Enter the full postcode to find the nearest clinic and select a suitable date and time for the appointment. The consultation is free and there is no obligation to purchase. It's also possible to request a callback for assistance with the booking process. For an eye test, one can upgrade to an Advanced Eye Test at selected clinics. The booking can be done online, and the website provides a live clinic diary for scheduling. Remember to check the availability of services at the desired location.